Question 1

What areas do you deliver to?

Accepted Answer

We deliver to all 64 districts of Bangladesh. Orders within Sylhet typically arrive in 2-4 business days, while other districts take 4-7 business days.

Question 2

How much is the delivery charge?

Accepted Answer

Delivery is free in Sylhet on orders of ৳1,849 or more. Below that it is ৳90. Everywhere else in Bangladesh the charge is ৳150. The exact amount is shown at checkout before you place your order.

Question 3

Can I exchange a product?

Accepted Answer

Yes, we offer easy exchange within 7 days of delivery as long as the item is unused and has its original tags attached.

Question 4

What payment methods do you accept?

Accepted Answer

Cash on delivery only. Pay the delivery agent in cash when your order arrives — there is nothing to pay upfront, and we never ask for payment before delivery.

Question 5

How do I know which size to order?

Accepted Answer

Each ready-made product page includes detailed size measurements and model information. You can also refer to our full Size Guide.

Question 6

Do you have a physical store?

Accepted Answer

Yes, our store is located at Batortal Bazar, Zakiganj, Sylhet, Bangladesh. You are welcome to visit us in person.

Question 7

Can I cancel my order?

Accepted Answer

Orders can be cancelled before they are shipped. Please contact our customer support team as soon as possible.

Frequently Asked Questions